Delivery and Returns
Last date to receive Easter orders in time: 03/04/2019
We are taking a mini break from the 8th - 13th April. Any orders placed after 4th April will not be processed until our return. This also means turnaround does not begin until 13th April. Our website will remain open but please bear this in mind when ordering. Thank you for your patience and understanding xx
If code NOHURRY20 has been used then orders will not be dispatched until week commencing 6th May. Any orders using the code requesting a quicker turnaround will be cancelled.
Standard UK Delivery Information
Our turnaround is 7-10 business days (excludes weekends and public holidays) and we notify you once your order has been shipped and then please allow for shipping time based on your postage option.
The below shipping options will be available at checkout:
|Standard 1st Class||Our current turnaround + 1-3 business days||£2.50|
|Signed 1st Class||Our current turnaround + 1-3 business days||£6.00|
|Signed 2nd Class||Our current turnaround + 3-5 business days||£4.00|
Have a treat on us :) Standard Royal Mail 1st Class is free if you spend over £60 in one transaction (not to be used in conjunction with any other offer).
If you have not received your parcel in the time frames noted above then please allow a further 7 days for postal delays. If your order has still not arrived then please contact us and we will do our utmost to help.
If your country is not listed please send us a message to enquire about shipping prices.
|Standard International||Our current turnaround + 5-7 business days for shipping||£7.00|
|International tracked||Our current turnaround + 5-7 business days for shipping||£14.00|
Free shipping is available on orders over £100.
Refunds, returns or exchanges
Due to the handmade nature of our products please allow for slight variances to those you see in the pictures.
We do not offer returns/exchanges on custom items unless faulty.
If you wish to return/exchange an item please contact us and we will be happy to assist you.